customer: Hi, I'm calling for a free book.
Me: Well...we don't have free books, I'm afraid.
Customer: Yes you do. It's a special.
Me: Ah, okay, what are the details? Which book?
Customer: THE BOOK!!!
Me: We have...hundreds.
Customer: So what's this one on special called?
Me: We're not having a special. Do you have a flyer or any sort of details there?
Customer: No.
(round and round)
Customer: Okay, it's called the Little Brown Book, it's green.
(And so on...)
15 minutes. I have no idea what she's talking about.